Shipping policy

Shipping Policy

Thank you for shopping with The Tallow & Thyme Company.

Please read our shipping policy carefully before placing your order.

Order processing

All orders are processed and packed by hand.

Orders are usually processed within 2–4 working days, excluding weekends and bank holidays.

During busy periods, launch periods, holidays or high order volumes, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Delivery locations

We currently ship within the United Kingdom.

We do not currently offer international shipping.

Shipping costs

Shipping costs are calculated at checkout and will depend on the delivery option selected.

Any available delivery options and costs will be shown before you complete your order.

Delivery times

Once your order has been dispatched, estimated delivery times will depend on the postal service selected at checkout.

Typical UK delivery aims are:

Standard delivery: approximately 2–5 working days after dispatch
Tracked delivery: approximately 1–3 working days after dispatch

Please note that delivery times are estimates only and may be affected by postal delays, bank holidays, busy seasonal periods, weather disruption or circumstances outside our control.

Dispatch confirmation

Once your order has been dispatched, you will receive a dispatch confirmation email.

Where tracking is available, tracking details will be included in your dispatch confirmation.

Incorrect delivery information

Please make sure your delivery address is entered correctly at checkout.

We cannot be responsible for orders that are delayed, lost or returned due to an incorrect or incomplete delivery address provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it.

Lost or delayed parcels

If your order has not arrived within 10 working days of dispatch, please contact us so we can look into it.

Please include your order number, full name and delivery address when contacting us.

Where an order is confirmed as lost by the postal provider, we will arrange a replacement or refund where appropriate.

Damaged parcels

Please check your order when it arrives.

If your parcel or products arrive damaged, please contact us within 48 hours of delivery with your order number and photographs of the damaged packaging and product.

We will review the issue and arrange a replacement, refund or suitable resolution where appropriate.

Missing or incorrect items

If an item is missing from your order, or you have received the wrong item, please contact us within 48 hours of delivery.

Please include your order number and photographs of the items received so we can resolve this for you as quickly as possible.

Warm weather notice

Some of our products are natural balm-based skincare products and may soften in warm temperatures.

We package orders carefully, but products may become slightly softer during warm weather or transit. If this happens, place the product somewhere cool and allow it to firm up before use.

This does not usually affect the quality of the product.