Refund policy

Return and Refund Policy

Thank you for shopping with The Tallow & Thyme Company.

We hope you love your order, but please read our return and refund policy carefully before purchasing.

Returns

As our products are skincare and personal care items, we can only accept returns on products that are unused, unopened, sealed and in their original packaging.

For hygiene and safety reasons, we are unable to accept returns on any product that has been opened, used, unsealed, damaged after delivery, or tampered with, unless the item is faulty.

You have 14 days from receiving your order to contact us if you wish to return an eligible item. Once your return has been approved, you then have 14 days to send the item back to us.

To request a return, please contact us at:

thetallowandthymecompany@gmail.com

Please include your order number, name, contact details and reason for return.

Return postage

Customers are responsible for the cost of return postage unless the item is faulty, damaged on arrival, or incorrect.

We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit.

Refunds

Once we have received and inspected your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow time for your bank or payment provider to process the refund.

Original delivery charges are non-refundable unless the item is faulty, damaged on arrival, incorrect, or where required by law.

Faulty, damaged or incorrect items

Please check your order when it arrives.

If your item is faulty, damaged, or you have received the wrong product, please contact us within 48 hours of delivery with your order number and photographs of the issue so we can look into this for you.

Where an item is confirmed as faulty, damaged on arrival or incorrect, we will offer a replacement, exchange or refund.

Opened products

Due to the nature of skincare and lip care products, we cannot accept returns or offer refunds for products that have been opened or used, unless the product is faulty.

This does not affect your statutory rights.

Allergies and skin sensitivity

Our products are made with natural ingredients, including animal-derived tallow, oils, waxes, butters and, in some products, essential oils.

Please read the full ingredient list before purchasing. We recommend carrying out a patch test before use. If irritation occurs, discontinue use.

We cannot accept returns due to personal preference, scent preference, texture preference, or individual skin sensitivity once a product has been opened or used.